Refund & Cancellation Policy

All items are subject to a 10% processing fee 5 days (after you receive your order). To be eligible for a return, your item must be unworn, unused and in the same condition that you received it. Refer to our Return Policy for more info.

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.

If you placed an order and pay shipping but returned an item, you, the buyer, are responsible for paying the return shipping cost.

If you have any further questions regarding this policy, please contact salespurrfectpawyou@gmail.com

What is a reasonable processing fee? It is the percentage of the item’s price depending on type of item and condition when it is processed. It cost us time, effort and money to process one's order. Our processing fee is 10%.